Our Services

Mapua Health Centre provides a full range of services to cover most health needs. Appointments can be made for any of the following and we encourage you to phone and use the services of our Practice Nurses for any advice. It is the policy of Mapua Health Centre that Reception staff do not provide medical advice or medical results.

When booking appointments, you will be asked if you are experiencing any flu or cold symptoms. If that is the case, you will be asked to stay in your car and park in the back car park to wait for a clinician to collect you. This is to bypass the waiting room in order to minimise spread of infection to patients and staff. 

Doctors, Nurse Practitioner, Nurses & Health Practitioners

Immunisations

Routine vaccinations for children are free. They are usually given by the Practice Nurse between 9.00-12.00am. There is a Ministry of Health requirement for all those who have received a vaccination to wait for 20 minutes. Please bring children’s Plunket books so that they can be kept up to date. Please contact the Practice Nurse if you have any immunisation concerns or queries.

We also have information about travel vaccinations and medication for those travelling to other countries. It is necessary to check up on health safety requirements well in advance of travel and we are pleased to offer a comprehensive travel consultation package.  Our Receptionists are able to provide you with further information.

Lab tests

Blood tests and other laboratory tests are usually taken prior to midday in order to be ready for the courier. It is usual for abnormal test results only to be phoned to patients, although normal test results may be sent by txt (if you have indicated that you are willing to have your mobile used for txt messages). If you wish to check your results, please phone the practice nurse. You can also easily check your lab tests at any time by using our patient portal, Well.  Please check with the receptionist if you wish to have access to Well.

Recalls

Our records are able to let us know when recalls are due for various preventative health measures such as immunisations, cervical smears and free diabetes checks. We aim to let you know by either mail, phone or txt when a recall is due, but if you think that you are due for one please make us aware in case our records are incomplete, especially if you have changed your phone number or address, or if the results have not been forwarded to Mapua Health Centre.

Repeat prescriptions

Prescriptions are ideally requested through our patient portal Well but can also be requested by phone or at reception. All repeat prescriptions take 48 hours to arrange (fees apply – see Fees page). As part of Best Practice and Cornerstone standards all patients who have regular prescriptions are required to have a medical review at least once/year, and certain conditions may need more frequent reviews prior to receiving a prescription.

Equipment

We have some items of equipment for loan in the community. These items include, a nebuliser, education videos and crutches. A small fee is charged to cover the cost of repairs and maintenance.